Southwest Affinity - Customer Testimonials

My order has arrived and I am very pleased. Thank you so much for your assistance - Mollie Milner, satisfied customer

Hi,
I received my bracelet today. I am extremely pleased! It is truly beautiful. Excellent quality and the inlaid stones are wonderful colors. Thank you so much!
Debbie

I just received my ring and pendant/necklace today. I couldn't be more happy! I love the designs. Turquoise jewelry is very 'hot' right now, and I wanted something that no-one else from around here would have, so I went online and ended up on your website. Your site design made it easy to find what I wanted and easy to buy. Plus I received my order only 3 days after I placed it. Love my new jewelry and have already had 2 compliments on it.

Alicia Gregg

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How impressed I was to receive such a quick response to my email. You certainly get my applaud for being an awesome representative of what is obviously a business that cares about their customers!!

Thank you so much for restoring my faith in retail interactions, and reminding me that there are still honest, caring people out there...

Dear Bev,

I received my rings on Saturday, and I am very pleased with them. I enjoyed our conversation as well; it made me feel very comfortable ordering from you and Mike. You take the time to personalize a very impersonal media, and I'm sure that yours will be a very successful venture for a long time to come.

Your business rates a resounding 10, both for the quality of your merchandise and for excellent customer service. I have recommended you to all of my friends, and I look forward to doing business with you in the future. Thanks for everything.

Sincerely yours,
Elizabeth Langston

I have decided on the ring that is on page 2 of your website. The number is SNR165. You make it mighty difficult, with so many beautiful rings to choose from.

I received the bracelet I ordered from you. It's absolutely gorgeous! I wasn't going to wear it to work until I had the ring, but I just couldn't wait. I got so many complements on it! I know I'll "wow" them again when I wear my ring.

Thank you for all your help, Beverley. It truly is a pleasure to do business with folks who really care whether their customers are satisfied. Mi Gwetch.

All Blessings,

Kathryn Snyder

I found Southwest Affinity through a search engine. I enjoy southwestern art and jewelry and I have been looking for clip-on earrings for a few months with no luck. I found several styles on your site that I liked along with other pieces. I inquired about the possibility of making some of your
earrings either as posts or clip-ons. I can't tell you how much I appreciate your efforts to have earrings made as clip-ons. They are
fantastic. The time that you spent just on this first order of mine had to have been extensive. Your prices are great, your products are great, and your service is super. I will be a repeat customer.

John
Fort Worth, TX

Beverley, my order arrived yesterday, April 25th, and my bear ring and eagle earrings are just beautiful! I'm wearing them today and getting compliments galore. Naturally, I am happily recommending your web site to everyone! I am extremely pleased with the merchandise I received - excellent quality, beautiful detail. It was packed well and safely for shipment. The customer service is superior, and for that I sincerely thank you. I will most definitely be a repeat customer of yours for years to come. Thanks for all the updates on the status of my order along the way and for the fast shipment - even with the resizing of my ring, the turnaround time was quick. Feel free to use my comments on your web site as I can highly recommend your site to anyone interested in purchasing quality Native American merchandise. I look forward to doing business with you again very soon. All the best, Sharon McGuire, Greenwich, CT

Dear Beverly,

Thank you so much for all of your help. The bracelet that I ordered from your web-site was a birthday present for my friend and she loved it. I appreciate the great service that you and your company provided. I will gladly recommend it to my friends.

Sincerely,

Ruth

I got the earrings 2 days after the email you sent confirming shipment. AWESOME..........So beautiful I really couldn't stop looking at them and touching them. My husband went nuts.....he loves the eagles but only if made from Native Americans. I cannot tell you how happy I am with all the treasures I bought. You have real artists there and I am blessed that the Indians made these treasures. The service was great! It came so fast and you are all nice people. You make quality and such breathtaking jewelry. I'm glad I saw your site. The feathers on the earrings actually feel like feathers. They really do!!!!! Thank you for the opportunity to buy such beauty from the hands of Americans ...REAL Americans. I will be doing more buying very soon..everything is so great. Thanks again God Bless all of you.

Hi Beverley and Mike,

The medium size black onyx bolo tie I ordered from you arrived yesterday. I'm very happy with this fine piece of jewelry.

In addition to the item itself, I'm also very impressed first with the promptness of delivery, as well as the extent to which you have kept in contact, first with an e-mailed sales order invoice, followed by an order confirmation, and finally with your notification of shipment. I also very much appreciate your last e-mail message including links to your Web page for such pertinent information as delivery tracking, your
guarantee and return policy, and helpful hints for jewelry care and
cleaning.

I have enjoyed visiting your Web site, and have only one suggestion. Although there may be variations in individual pieces in each size category, perhaps there can be some indicated guidelines for size so that customers may have a general idea of what is meant by large, medium and small. In fact, I do have a specific question related to size:

How do the stones in the medium gemstone bolo tie (SNB10) and the small turquoise bolo tie (SNB13) compare in size of the stone used in the tie
I purchased (SNB11)?

I look forward to your reply, and in the meantime, thank you very much for making my online purchase a smooth and effortless transaction. Please feel free to use any portion of this message as a testimonial
from a well-satisfied customer.

Best regards,

E. Jan

I want to thank you for the outstanding customer service in returning the necklace I first purchased and the fast delivery of the replacement items. I have no doubt that the superior quality of the items you offer combined with the friendly and professional customer service will insure that Southwest Affinity will grow and prosper. I can assure you that I will be recommending you to my friends and family. Thanks, again.

It was such fun to open the package at work to see what lovely articles were inside. I want you to know that I am very pleased with each piece. The dream catcher necklace is so delicate; the bear pin is very simple and very beautiful; the turquoise ring brought great joy! I have been searching for many, many years for a turquoise ring because it's my birthstone, but I was never able to find a ring that "spoke" to me, until today! The detail in the setting is just perfect, and the stone itself is exactly the right size and shape for my hand. My compliments, please, to the wonderful artisans who have created these lovely pieces. I shall be very proud to wear them. Now I am certain that I must order a feather pin. I'll contact you in July. Many thanks.

I have received my bracelet today and I want to let you know it is just beautiful. It is everything I expected and more! The design of the silver is very well detailed, and the size of the turquoise is of generous size. I will definitely refer my friends to your website!

Thank you so much for your great customer service!

Bev,

I received my hairclips and the were just WONDERFUL! I am going to order a few more as soon as I get a chance!! Thanks for all the back and forth work on this I really appreciate it, I was lost without my clips!!

Thanks again for saving the day and working so hard with me to get to the result I needed, I sure appreciate that.

robin

I received the Eagle on Arrowhead bolo tie the other day, and am very pleased. My son just completed his Eagle project for Boy Scouts, and his advisor admired a somewhat similar item that he saw while we were on a Scout trip. My son plans to give the tie to his advisor as a "thank you" for all the hours the advisor spent in guiding and helping him. We looked all over the place before we found your site. Thank you.

I purchase and received my beautiful slave bracelet. It is very lovely and I am planning to purchase a necklace, earrings, and hair clips to match it. I could not believe how quick I received my order. Thank you. I will be referring my friends to your store.

I have made a purchase with you before and I have now made a second purchase of earrings to match my slave bracelet. Your quality of jewelry is excellent. Thank you very much.

I got the peace pipe today. It's beautiful! I have ordered several things before and I am a satisfied customer. Thanks.

My beautiful feather pin was delivered to my office yesterday; thank you so much. The pin is beautiful, elegant and arresting. An aura seemed to surround it. I couldn't be more pleased. Please convey my sincere thanks to the artist who fashioned it.

My mom received her gift in the mail yesterday and was so pleased with it! She said that the stone and the workmanship were unbelievably beautiful. Thank you very much!

Bev, just wanted you to know the Sterling Eagle Earrings are beautiful and have such great detailing! Thanks, you have a great site.

I got my piece pipe and it is fantastic. It looks better than I had expected it too! You guys do a great job.

Thank you for your prompt reply to my order inquiry. I received the sterling silver belt buckle this afternoon and it is stunning. Someone is going to be very happy this Christmas. As a novice to shopping on the internet, I must say that my experience with your site has been pleasant and encouraging. I will definitely recommend you to family and friends. Have a happy holiday season.

Just received my order for the earrings and wanted to let you know that they are exquisite. They really exceeded my expectations. The quality is beautiful. I am just thrilled with them. And thank you for the lovely note that was enclosed. It really added a personal touch. Wishing you and yours, a very happy holiday. I know I'll be back again.

Received the bracelet and it is just beautiful . . . surprised that it looked exactly like it did on line . . . so now I plan to do more shopping. Have a great day!

Hi Bev: Just wanted to let you know the malachite bracelet arrived today. You've done it again. My wife loves it. The stone is beautiful, the setting very solid, the bracelet comfortable to wear. She's extremely pleased.

Thanks Bev ! Best service - best quality - best people, what can I say? The way you took personal care of my recent order, and the quality and beauty of the pieces are far beyond anything expected in this day and age. Bravo! You're the best! Purchasing from you is a totally delightful experience!

I love visiting this site! You have really nice jewelry and I love the paintings. I can't afford the one that I really, really like though. :( I think it is really neat how, when I have questions about one of your items, I can instantly talk with you and get immediate answers to my questions through the human clicks chat. I have never dealt with anyone that offered as good of customer service as you guys do. Don't worry you have gained a faithful customer. Thanks,

Beverly,
I hope you receive this before you go away for the holidays. I received my
package today and opened it up as soon as I got home from work. It's just
beautiful, I want to thank you and Southwest Affinity for being so wonderful.

I wish you and your families and your co workers a Very Merry Christmas and thanks again,
Fran

Thanks so much for the pendant. It is great and the person I gave it to loves it. I received it Sat. morning and could not have enjoyed this experience more. Thanks again. Oh, by the way, I am spreading the word about you guys.

My order arrived last week. I was surprised to get it so quickly, and I am delighted with the earrings. Hope to do more business soon.

The ring arrived today and it is beautiful. My wife loves it. Beautiful craftsmanship, very solid construction and a beautiful malachite stone. Noticed it was packed to the hilt, as well.

Thanks so much. Everything you said about this ring was true. My wife even loves the wide band. This is the kind of ring she loves, large size.

We'll keep an eye on the website and if you get any new products you think we would be interested in seeing, please let me know.

Hope I helped to make your day.

Best,

Bill ~

Thank you. I did receive the item. It is beautiful. Thank you for this type of services. It is nice to be able to find items online instead of driving all over Columbus, OH.

Love your site. I always seem to find what I am looking for and I find the service very personal. Your on-line catalogue is excellent. I'm a very happy camper. Thank you.

I really love the stuff I got. Esp. the slave bracelet. I will probably order a lot from you guys and I will refer you to my friends.

BEVERLEY;

THANK YOU FOR THE EMAIL. YAHOO FINALLY WOKE UP THIS MORNING AND I WAS ABLE TO READ IT. I GUESS THEY JUST OVERSLEPT. PLEASE FORGET ABOUT THE PART OF MY EARLIER EMAIL PERTAINING TO MY SHIPMENT.

I'M TRULY SORRY I MISSED YOUR CALL LAST NIGHT, BUT I DO SINCERELY APPRECIATE ALL OF YOUR EFFORTS IN MY BEHALF ON MY ORDER.

MY WIFE AND I HAD OUR OWN BUSINESS FOR MANY YEARS, AND WE TOO FELT THAT CUSTOMER SERVICE WAS THE KEY TO SUCCESS, ( AS WELL AS "THE RIGHT THING TO DO".

OLD FASHIONED THOUGH IT MAY BE, PEOPLE TREATING OTHER PEOPLE (AND OTHER ANIMALS) WITH RESPECT, DIGNITY, AND COURTESY SHOULD BE OUR DAILY MOTTO. I TOLD MY WIFE THAT IT IS A REAL PLEASURE DEALING WITH YOU, AND THAT MAKES ME WANT TO BUY MORE FROM YOU. BRAVO! KEEP UP THE GOOD WORK.

THANKS AGAIN FOR ALL YOUR CONCERN OVER MY SMALL ORDER.

BY THE WAY, I WOULD BE VERY INTERESTED IN SILVER AND TURQUOISE TIE TACKS. ANY SUCH ANIMALS AVAILABLE? COULD YOUR SMALLER RING SETTINGS OR EARRINGS BE ORDERED AS TIE TACKS?

JUST A THOUGHT - HAVE A GREAT DAY, AND I LOOK FORWARD TO HEARING FROM YOU SOON.

JIM

I received my order today and was very happy with it. The length of the double onyx ring took me by surprise, but I'm sure I will wear it a lot. I liked the brightness of the turquoise and I know the petite turquoise ring is destined to become a favorite. The only other thing I can say is that I would like to see a more substantial chain on the necklaces, but realize that would be more costly for you and me. I might be willing to pay more, though. I am sure I will order rings and other things from your site on a regular basis. Thank you so much for the great service.

I was very happy with the two turquoise and sterling silver rings that I purchased from you. They were of good quality and inexpensive. Your have an excellent site.

I just received the eagle arrowhead pendant that I ordered from your website. I have to say, it is absolutely gorgeous!

My only concern is that it is bigger than I expected it to be and I'm not sure if my husband will wear it being that it is so large of a pendant. I was wondering if you ever make them smaller? If so, would I be able to
return the one I have for a smaller version?

I know he will love it. The work and detail are incredible. It's just a little larger than he would normally wear.

Please let me know if any or all of this would be possible.

Ann Veach

Dear Beverley,

I recently purchased two turquoise rings from you. Is it real turquoise? It looks too perfect to be real unless it is sleeping beauty. I really like the rings. They are a great value if indeed you use real turquoise.

Sincerely,

Cheryl Gabier
Earth Gem Creations

We did receive it and really love it! My husband will be thrilled with his new watch tip. I bought him a turquoise watch when we were first married 21 years ago and it finally broke so badly and he'd had it repaired several times that he just couldn't wear it any longer. He will be so happy to get a new one on Christmas morning. Thanks so much!

Got the swag yesterday. Thanks for all your help and I will certainly use Southwest Affinity next Xmas. The stuff looks great! Happy Holidays!
Steve Knapp

Turquoise Reef Group, Inc.
http://www.mexicoholiday.com

Just wanted to let you know I received my order today and it looks great! Thanks for the smooth, quick transaction. I think you have an excellent site and it was very easy to use.

Hello Beverly, I have just received the diamond cut turquoise pendant today and I love it! The picture does not do it justice. It is bigger and of good quality. I am very pleased with this second purchase and will definitely shop from you again. Thank you so much for the excellent service.

Dear Beverley and Mike,

Thank you for crediting my account. I actually really liked the watch, but as I had more time to think about it, I decided that it was too difficult to try to match the stones in the watch to the bracelet that I already have over the internet and that it would just probably be easier to take the bracelet to a store here in town. Thank you anyway; I do appreciate your excellent customer service.

The bracelet was delivered today, and I am very pleased with it. It did need to be stretched as you mentioned, but I did it carefully and encountered no problems.

Just to let you know, I have just received delivery of the pendent, and its gorgeous, if the 20" chain is a problem i will get him another one her, although that chain is lovely and I will not get one as nice.

Many thanks for all of your help, and thank Mike for me also.

Have a wonderful family Christmas and good luck in all your ventures, don't work tooooooooooo hard over the break.

The necklace I bought from your site a couple weeks ago arrived in plenty of time and was a big hit with my girlfriend. Thanks for your help with the buying process.

Brett Linck

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I love the ring and I give your website address to anyone who notices it. Thank you very much for the prompt and courteous service. I will keep your website on my favorites list.

Thanks again,

Daisy

I just received the jewelry today that I had ordered. The shipment arrived in perfect condition and fits like a glove. I must say I am quite impressed with the quality. Thank you very much.

My order came in around 11:30 today. Thank you for your excellent customer service. I have one question about my order. I ordered two sterling silver money clips, and was wondering if the whole clip is sterling silver, or just the front plate. Which ever, they are really neat and I am very satisfied with my order.

Just wanted to let you know that my onyx ring arrived today and I am extremely happy with it. Your service is great and I love doing business with you.

Customer Testimonies